Customer Care - Sarah Cook

Title: Customer Care

Sub Title: How to Improve Competitiveness, Staff Motivation and Profitability in Today's Service Driven Organization

Author: Sarah Cook

Publisher: Kogan Page

Year: 1997

Number of pages: 222

ISBN: 9780749420758

Synopsis: In this fully updated, new edition, Sarah Cook draws on her considerable experience of working with an impressive list of global companies. Customers are now more demanding than ever -- organizations have to recognise that purchasing power has strengthened considerably, and has extended very much into after-sales service. This book offers a comprehensive action plan for developing a sophisticated and effective quality-driven customer care program. Emphasis is placed upon strategic aspects, while covering the basics such as customer service point-of-sale, speed of delivery, follow-up, and on the ethos of total quality management and staff motivation in ensuring success.

Condition: Used

Books are all in a used condition unless otherwise stated and may contain signs of wear and handling. Items are inspected before listing to ensure they are in an acceptable condition. Please ask questions if you need more details on an item's condition.
Books are shipped within one business day of checkout. If you select EFT as payment method, it may take somewhat longer for payment to reflect on our side before we are able to dispatch.
We offer Pargo Pickup (3-5 business days), local collection in Somerset West or Aramex door-to-door courier (1-2 business days). Shipping options can be selected at checkout.
Tracking number will be supplied once your shipment has been been processed.

See more of our books at

https://www.bidorbuy.co.za/seller/1245451/T_Wever