I Was Your Customer, Survival Kit for World-Class Customer Care - Peter Cheales

Title: I Was Your Customer

Sub Title: Survival Kit for World-Class Customer Care

Author: Peter Cheales

Publisher: Justified Press

Year: 1994

Number of pages: 108

ISBN: 9781874959144

Synopsis: This volume presents a practical approach towards influencing bottom lines. The purpose is direct and targeted - to deliver the secrets of service excellence, and give readers the key ingredients to make their companies a world-class service provider. call-again fans and how to accentuate the positive. The underlying message is full of optimism and humour. The no-nonsense approach ensures that both the customer and the business reap the benefits at the end of the day.

Condition: Used

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