We primarily deliver to South Africa / Namibia and Botswana. If you would like to place an order to be delivered elsewhere, please email us and we will try our best to make it happen!

READER’S WAREHOUSE RETURNS POLICY

1. Clearance bin items

1.1 Clearance bin items are excess stock or shop-soiled items, sold at heavily discounted prices, on the understanding that they may be damaged or defective in various ways.

1.2 These items are offered in defective condition, and in purchasing these items the customer agrees to accept them in this condition.

1.3 As a general rule, no returns are allowed on clearance bin items whatsoever.

1.4 The only instances in which returns will be allowed on clearance bin items are when the item is either misbound or is missing pages (and therefore not readable) AND this was NOT indicated when the item was sold. In such instances, the defective items policy applies.

2. Defective items

2.1 Defective items may be returned within six months of date of purchase, in compliance with the following procedure only.

2.2 The item must be returned to the store of purchase together with the original, valid till receipt for the purchase of the item, at the customer’s risk and expense.

2.3 The manager of the relevant store will inspect the item to confirm that it is indeed defective.

2.4 We cannot be held liable for defects which have arisen subsequent to the items leaving our control.

2.5 Flat batteries in a battery-operated item do not render the item defective. It is the customer’s responsibility to ascertain prior to purchase whether the batteries are working and to replace the batteries with fresh batteries as necessary.

2.6 Once it has been established that the item is indeed defective, then the customer may elect to receive a non-defective replacement of the same item (if in stock), or a gift voucher or cash refund for the value of the purchase price or a reasonable portion thereof, determined by us having regard to the extent of the defect in the item (and, for example, whether the item could nevertheless be read or used, or was not capable of being read or used despite the defect).

3. Change of heart items

3.1 A change of heart return is the return of a non-defective item, and may only be done within seven (7) days of the date of purchase of the item.

3.2 To qualify for a change of heart return, the item must be returned to the relevant store unread and in its original condition and original unopened packaging (if applicable), together with an original valid till receipt or gift receipt indicating that seven (7) days have not yet passed since the date of purchase.

3.3 Once a customer qualifies for a change of heart return, then she or he may, at his or her option, elect to receive either an alternative exchange item or items, a gift voucher, or a combination, in any event to the value of the purchase price only or to the current price of the goods if they have been discounted since purchase. No cash refund is available.

3.4 Change of heart returns are only allowed on items purchased off the shelves at our stores. Items specifically ordered in to a store for a customer are not returnable under the change of heart policy. 3.5 Items accepted as exchange items may not themselves be returned as change of heart returns.